Thank you for your purchase of Huasi Information Products!
In order to protect your legitimate rights and interests and avoid your worries, please purchase Huasi Information products through formal channels. Huasi Information makes a standard warranty service commitment for the product and provides you with the following services when you need it:
One and Three Guarantee Services
Huasi Information adheres to the business philosophy of "technology as the core and service as the lead", and promises that the products and systems sold are guaranteed for one year free service. The specific service terms are as follows:
During the warranty period, Huasi Information will freely repair or replace the parts that are damaged due to product quality. Outside the warranty period, no matter it is a human factor or a natural part damage, Huasi Information only charges a cost for replacement or repair of parts. When repairing the product, please provide the product warranty card.
Within 90 days (inclusive) from the date of purchase (based on the original purchase certificate, the same below), under the environment specified in the product manual of Huasi Information Products, non-artificial, non-compliant product specifications and When the hardware performance of relevant national quality inspection standards fails, users have the right to choose to replace or repair. If you choose to replace it, you need to send or mail the original certificate of the faulty machine and purchase to Huasi's service point network. Huasi will replace the same model or the same product or faulty parts for free. Discontinued, products or accessories that are no less than the original product performance will be replaced.
As the products provided by Huasi are non-standard products, customized products based on user requirements, such as product function customization, card printing, etc., are not suitable for recycling for secondary sales. No return service is provided for non-product quality issues. Please understand that Huasi promises Provide users with stable performance and quality assurance products and systems.
4) In one of the following situations, Huasi does not provide the Three Guarantees service:
• Beyond the validity period of the Three Guarantees;
• Failure or damage caused by failure to use, maintain, or store as required by the product;
• The product cannot be used normally due to the use of pirated, non-standard, self-written or third-party unpublished software;
• Failure or damage caused by abnormal reasons such as falling, squeezing, high temperature, corrosion, entry of foreign objects, bad electrical environment, etc .;
• Failure or damage caused by force majeure such as natural disasters or wars;
• Product failure caused by unauthorized removal, repair, or installation confirmed by unauthorized maintenance organizations and their personnel;
Second, the standard service commitment
Pre-sale: Huasi Information implements one-to-one consultative marketing, and has a team of professional and high-quality marketing specialists to make the most reasonable solutions to the actual needs and specific situations of customers.
On sale: Huasi Information has a strong technical support elite team and a professional engineering installation team, making the on-sale service more quality and faster.
After-sale: Think what the user thinks, and urgency the user's urgency is the purpose of our after-sales service. In order to protect the interests of users and make the system work normally for a long time after putting into use, we make the following commitments:
The company's product system provides permanent maintenance, free warranty service within one year (excluding natural disasters, man-made damage), new products are replaced within three months due to product quality problems, and standard version software is upgraded free of charge.
If the supplier needs on-site maintenance, the supplier arrives at the designated address (Shenzhen area) for replacement and repair within 3 hours. After receiving the goods, the supplier of the repaired product guarantees to complete the repair and inspection within 2 working days and send it back the same day.
The company provides 8 hours of QQ online remote service and 24 hours of technical duty phone to ensure timely service response. If the system is operating and used, you need to learn the method of consolidating the system again, you can send personnel to Huasi company at any time, we provide free Training services again.